Bella Hirtzel | Writer
February 13, 2025
Recently the beloved chain coffee shop, Starbucks, has made some adjustments to their policies and improved their level of customer service.
Starbucks’ new policies entail being served with porcelain and glassware for in-store customers and to-go customers get the joy of a kind handwritten message on their cup. This step up in customer service is expected to bring even more business to the beloved chain coffee shop.
Many students around SCHS name Starbucks as their favorite study spot because of the calm and subtle atmosphere it brings. The sensation of sipping on your favorite drink while being surrounded with people who are productively working makes it an easy way to focus and catch up on work. Alia McNiell, a junior at SCHS, said that she “focuses best at Starbucks” and now with their improved in-store experience, she “will be paying many more visits there to get her work done.”
While there are many other options around the town of San Clemente to study, the most popular trend among high school students is to study at our local Starbucks’ around town.
Molly Whidden, a junior at SCHS and Starbucks-fanatic, shared that she recently visited Starbucks to dine in and she got served with glassware and porcelain with her drink and food. Whidden said that her experience was so much better with the fancier touch of glassware instead of plastic, as it made her feel like she was in just “a regular cafe” rather than a fast-food chain.
For those who either prefer to use Starbucks mobile-order option to get ahead of time or make a quick stop inside and take their drink to go, they are gifted the joy of a heart-warming message on their cup. This new policy of handwritten message on their cups may seem like a marketing strategy to emphasize mental health and self-love, but Starbucks tactics might just work.
Customers could be going through all types of emotions and a heart-felt message might just be what they need to kick-start their day or get into a better mindset. Marie Root, a junior at SCHS, said that at her last visit at Starbucks her drink came with the words “You are enough.” Root shared how although the message was short and simple, it really gave her a healthy mindset to go about her day.
With these new policies set in place, it seems that Starbucks is upping their game and improving their customer experience drastically. Don’t believe it? Go take a look for yourself!
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